…updated June 29, 2020,
COVID-19 Policy: After serious reflection Hometown has remained open four days a week throughout the current season.
This is a new experience, and frankly, continues to be challenging and sometimes messy. Thank you for your support, understanding and patience as we do our best to remain open to serve you as safely and effectively as possible.
Our current hours are 10-6 Monday, Wednesday & Friday, and 10-5 Saturday.
- Curbside Service Available: If your transaction is under $100 we can process it over the phone and bring the items to your car.
- Our Showroom is open: However we must manage the number of groups in the store at a time to successfully honor the 6′ rule. We’ve had very little need for people to wait outside but we may need you to do that if we get busy. Monday & Wednesday have been less busy, Friday has been our busiest day.
- Please do your best to honor the 6′ rule inside and outside the store. (especially if you’re not wearing a mask)
- For safety and to help us meet government requirements please reasonably minimize your time in the store and avoid handling things unnecessarily. This still applies under phase 3 guidelines. We wish we could still encourage freely trying out the guitars, but that’s not appropriate right now. You may try out a guitar before you purchase it.
- Governor Northam’s Executive order 63 requires everyone aged 10 and over who comes in the store to wear a mask. We appreciate if you wear a mask because that hopefully limits exposure to our staff and other customers if you are infected and don’t know it yet. However, we are not refusing service to anyone and, of course, respect the medical exemption included in the directive. We are wearing masks for your protection as required in the moving forward guidelines.
- We are working shorthanded and sometimes are very busy with customers in the store. We can’t always answer the phone. We answer the phone whenever we can, but we don’t walk away from a customer to answer it. Give us 10 minutes or leave a message and we’ll get back to you.
- Government guidelines require this notice: Persons with a fever, COVID-19 symptoms or known exposure to COVID-19 in the last 14 days may not come into the store.
As always we greatly appreciate our awesome customers! Thank you for your support and understanding and we hope to help you keep on making music.
If you have questions give us a call and we’ll do our best to help and work out what you need. (540) 434-4159 We are short-handed so if you call when we’re busy, and we can’t get to the phone please leave a message and we’ll get back to you.